United Co. Privacy Policy
Last Updated: January 2025
United Co. Investment Trust Pty Ltd (ABN 50 955 225 652) (“United Co.”, “we”, “our”, or “us”) is committed to protecting your personal information. We are bound by the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth) (“Privacy Act”) and adhere to best practices in handling your personal information.
By using our services, you confirm that you have read, understood, and agreed to this Privacy Policy. This policy is incorporated into and subject to our Terms of Service. Changes to this Privacy Policy will be posted on our website, and we encourage you to review it periodically.
What Personal Information Do We Collect and Why?
We collect personal information for the following purposes:
- To Provide and Enhance Services:
- Administering memberships, subscriptions, and services.
- Personalising your experience with our services.
- To provide information about you to our contractors, employees, consultants, agents or other third parties for the purpose of providing goods or services to you.
- To send you communications, notices and other important information.
- To send you marketing and promotional messages.
- For Business Operations:
- For record keeping and administration purposes.
- Conducting market research and planning.
- Managing security at our premises, including via video surveillance and door access.
- For Legal and Compliance Obligations:
- Responding to lawful requests from courts, regulatory bodies, and law enforcement.
- Preventing, detecting, and addressing unlawful activity.
We may share your personal information with cloud providers, contractors, and other third parties, both within and outside Australia. If we do, we will take reasonable measures to ensure that any overseas recipient handles your personal information in a manner consistent with our practices.
Types of Information We Collect
We collect information about:
- Individuals using our online services:
- Name, contact details, address, email address, phone number, credit card information, and other information you provide to us.
- IP address, browser type, and browsing activity.
- Cookies, device identifiers, and location data.
- Members, casual users and prospective members:
- Name, contact details, address, email address, phone number, credit card information, and other information you provide to us.
- ABNs, business name and contact details, and financial or trading information.
- Data provided during membership agreements.
- Employees and contractors:
- Employment details, qualifications, performance, and payroll information.
- Visitors to our premises:
- Images captured through video surveillance.
How We Collect Personal Information
We may collect information directly from you or from other sources, including:
- Directly from you:
- Through our website and sign up forms
- Through our onboarding and registration processes
- Interactions through social applications
- Publicly available information.
- Your representatives (e.g., agents, legal advisors).
- Data service providers and analytics platforms.
- Other United Co. companies or business units.
Updating Your Personal Information
To make changes to, or review your stored personal information, please contact us using the details below, including your name and contact information. We may need to verify your identity before providing the information requested. In some cases, full access may not be possible, and we will explain the reason if this occurs. All requests will be processed within a reasonable timeframe.
Upon request, we will take reasonable steps to update any personal information held which is incorrect.
Online Services and Cookies
Cookies are small files that store information on your computer, mobile phone or other device and enable and allow the creator of the cookie to identify when you visit different websites. If you do not wish information to be stored as a cookie, you can disable cookies in your web browser.
We use cookies and similar technologies to enhance your experience on our website. Cookies may be used to:
- Remember your preferences and tailor our services.
- Analyse website traffic and usage trends.
You can manage your cookie preferences through your browser settings. However, disabling cookies may limit functionality on some parts of our website.
Ecommerce and Online Purchases
When you make a purchase through our online services, we collect and process certain personal information to fulfill your order, including:
- Payment Information: We may collect billing details, but payment processing is handled by secure third-party providers. We do not store full credit card details.
- Order Fulfillment: Your name, contact details, and address are used to process your order.
- Purchase History: We may retain details of your transactions for record-keeping, customer support, and compliance with legal obligations.
External Links
There may be links to external sites on our website for your convenience. However, these links may become outdated or inactive over time. We are not responsible for the privacy practices of these linked websites and recommend reviewing their privacy policies before use.
Payment Security
We use reputable third-party payment processors that comply with industry security standards (e.g., PCI DSS) to safeguard your payment information. You should review their privacy policies for further details on how they handle your data.
Refunds and Chargebacks
If you request a refund or dispute a charge, we may need to share relevant transaction details with financial institutions or payment providers to resolve the matter.
Marketing and Personalisation
With your consent, we may use your purchase history to offer personalised service, recommendations and promotions. You can opt out of marketing communications at any time.
Data Retention and Security
We retain personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy. When no longer required, we securely delete or anonymise your data. Although we implement robust security measures, no system is completely secure, and data transmission over the Internet carries inherent risks.
Sharing Personal Information
We may share personal information with:
- Service providers and contractors, including those providing IT, marketing, security, and legal services.
- Regulatory authorities and law enforcement when required by law.
- Prospective advisors during business transactions.
Your Rights
You have the right to:
- Access your personal information and request corrections.
- Opt out of direct marketing communications.
- Withdraw consent for certain types of processing.
To exercise these rights, please contact us using the details below.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, including complaints about how we manage your personal information, please contact our Privacy Officer. We will investigate your concerns or requests promptly and respond to you in a reasonable timeframe.
Email: [email protected]
Mail: The Privacy Officer
United Co. Pty Ltd
425 Smith Street, Fitzroy VIC 3065
This Privacy Policy reflects United Co.’s commitment to protecting your personal information while promoting transparency and accountability. By continuing to engage with us, you acknowledge and agree to the terms set out in this policy.
