United Co. Privacy Policy
Last Updated: May 2026
United Co. Pty Ltd (ABN 50 955 225 652) (“United Co.”, “we”, “our”, or “us”) is committed to protecting your personal information. We are bound by the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth) (“Privacy Act”) and adhere to best practices in handling your personal information.
Our Commitment to Privacy & Responsible Business Practices
At United Co., we are committed to managing personal information responsibly, transparently and ethically. As part of our commitment to operating as a socially and environmentally responsible business, we aim to uphold high standards of privacy, security and accountability in the way we collect, use, store and protect personal information.
We recognise the importance of trust within our community and are committed to continually improving our privacy and data handling practices.
By using our services, you acknowledge that you have read and understood this Privacy Policy. This policy is incorporated into and subject to our Terms of Service.
What Personal Information Do We Collect and Why?
We collect personal information for the following purposes:
- To Provide and Enhance Services:
- Administering memberships, subscriptions, and services.
- Personalising your experience with our services.
- To provide information about you to our contractors, employees, consultants, agents or other third parties for the purpose of providing goods or services to you.
- To send you communications, notices and other important information.
- To send you marketing and promotional messages.
- For Business Operations:
- For record keeping and administration purposes.
- Conducting market research and planning.
- Managing security at our premises, including through security systems, access control systems, Wi-Fi systems and CCTV.
- Security systems, access control systems, Wi-Fi systems and CCTV may monitor activity within our premises and digital networks for safety, operational, fraud prevention and security purposes.
- For Legal and Compliance Obligations:
- Responding to lawful requests from courts and regulatory bodies.
- Preventing, detecting, and addressing unlawful activity.
We may share your personal information with cloud providers, contractors, and other third parties, both within and outside Australia. If we do, we will take reasonable measures to ensure that any overseas recipient handles your personal information in a manner consistent with our practices. Overseas recipients may include cloud hosting, technology, analytics, customer relationship management and payment service providers located in countries including the United States, Singapore, the European Union and other jurisdictions where our providers operate infrastructure.
We collect, use and disclose personal information only where reasonably necessary for our functions and activities, to provide our services, comply with legal obligations, protect legitimate business interests, or where you have otherwise consented.
Types of Information We Collect
Building usage information is collected, including door access and entry records, guest registrations, Wi-Fi access logs and workspace booking activity. We also collect information about:
- Individuals using our online services:
- Name, contact details, address, email address, phone number, credit card information, and other information you provide to us.
- IP address, browser type, and browsing activity.
- Cookies, device identifiers, and location data.
- Members, casual users and prospective members:
- Name, contact details, address, email address, phone number, credit card information, and other information you provide to us.
- ABNs, business name and contact details, and financial or trading information.
- Data provided during membership agreements.
- Employees and contractors:
- Employment details, qualifications, performance, and payroll information.
- Visitors to our premises:
- Images captured through video surveillance.
How We Collect Personal Information
We may collect information directly from you or from other sources, including:
- Directly from you:
- Through our website and sign up forms
- Through our onboarding and registration processes
- Interactions through social applications
- Publicly available information.
- Your representatives (e.g., agents, legal advisors).
- Data service providers and analytics platforms.
- Other United Co. companies or business units.
How to Access or Correct your Information
To make changes to, or review your stored personal information, please contact us using the details below, including your name and contact information. We may need to verify your identity before providing the information requested. In some cases, full access may not be possible, and we will explain the reason if this occurs. All requests will be processed within a reasonable timeframe.
Upon request, we will take reasonable steps to update any personal information held which is incorrect.
Online Services, Cookies and Tracking Technologies
We use cookies and similar technologies on our website and online platforms to improve functionality, enhance user experience, understand website usage and support our marketing activities.
Cookies are small files stored on your computer, mobile phone or other device that allow websites and third-party services to recognise your browser or device.
We may use cookies and similar technologies to:
- remember your preferences and settings;
- improve website functionality and performance;
- analyse website traffic and visitor behaviour;
- understand how users interact with our website and services;
- personalise content and user experience; and
- support advertising and marketing campaigns.
We may also use third-party analytics and advertising providers, including website analytics, social media and advertising platforms, which may collect information about your interaction with our website and online services.
You can manage or disable cookies through your browser settings. However, disabling cookies may affect the functionality and performance of certain parts of our website or online services.
By continuing to use our website, you consent to our use of cookies and similar technologies in accordance with this Privacy Policy.
Ecommerce and Online Purchases
When you make a purchase through our online services, we collect and process certain personal information to fulfill your order, including:
- Payment Information: We may collect billing details, but payment processing is handled by secure third-party providers. We do not store full credit card details.
- Order Fulfillment: Your name, contact details, and address are used to process your order.
- Purchase History: We may retain details of your transactions for record-keeping, customer support, and compliance with legal obligations.
External Links
There may be links to external sites on our website for your convenience. However, these links may become outdated or inactive over time. We are not responsible for the privacy practices of these linked websites and recommend reviewing their privacy policies before use.
Payment Security
We use reputable third-party payment processors that comply with industry security standards (e.g., PCI DSS) to safeguard your payment information. You should review their privacy policies for further details on how they handle your data.
https://docs.stripe.com/security
Refunds and Chargebacks
If you request a refund or dispute a charge, we may need to share relevant transaction details with financial institutions or payment providers to resolve the matter.
Marketing and Personalisation
With your consent, we may use your purchase history to offer personalised service, recommendations and promotions. By providing your contact details, you consent to receiving communications from us relating to our services, events, promotions and operations where permitted by law.
You can opt out of marketing communications at any time using the unsubscribe link provided in communications or by contacting us directly. Even if you opt out of marketing communications, we may still send important administrative or service-related communications.
Data Retention and Security
We retain personal information for different retention periods depending on the nature of the information, legal obligations, dispute resolution requirements and operational needs; to fulfill the purposes outlined in this Privacy Policy. When no longer required, we securely delete or anonymise your data. Although we implement robust security measures, no system is completely secure, and data transmission over the Internet carries inherent risks.
We implement a range of technical and organisational safeguards including access controls, staff training, network security measures and secure third-party platforms.
Our services are generally intended for individuals aged 18 years or older. We do not knowingly collect personal information from children except where reasonably necessary and with appropriate consent.
Data Breach
If we become aware of a data breach that is likely to result in serious harm, we will investigate and notify affected individuals and the Office of the Australian Information Commissioner where required by law.
Sharing Personal Information
We may share personal information with:
- Service providers and contractors engaged to support our business operations, including providers of:
- IT systems and cloud storage;
- building access and security systems;
- booking and workspace management platforms;
- payment processing services;
- accounting and business administration platforms;
- marketing and communications platforms;
- website analytics and hosting services; and
- legal, professional and compliance services.
- Regulatory authorities and law enforcement where required by law.
- Prospective purchasers, advisors or related parties in connection with a business transaction or restructure.
- Regulatory authorities and law enforcement when required by law.
Some of these providers may store or process data outside Australia. We undertake reasonable due diligence when engaging third-party service providers that may access personal information and seek contractual commitments relating to confidentiality, privacy and security obligations where appropriate.
Sensitive Information
We do not generally seek to collect sensitive information unless reasonably necessary for our business operations or required by law. Where sensitive information is collected, we will do so in accordance with applicable privacy laws and, where required, with your consent.
Anonymity
Where lawful and practical, you may choose to interact with us anonymously or using a pseudonym. However, in many cases we may require identifying information to provide services, manage memberships, process payments, maintain building security or comply with legal obligations.
Failure to Provide Information
If you do not provide certain personal information requested by us, we may be unable to provide some services, memberships, access arrangements or customer support.
Responsible Technology and AI
We may use automated systems, analytics tools and AI-assisted technologies to support our operations, communications, customer service, security and business insights. We seek to use these technologies responsibly and implement reasonable measures to reduce inappropriate bias, unauthorised access and misuse of personal information.
Your Rights
You have the right to:
- Access your personal information and request corrections.
- Opt out of direct marketing communications.
- Withdraw consent for certain types of processing.
To exercise these rights, please contact us using the details below.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our operations, technology, legal obligations or business practices. Updated versions will be published on our website with the revised effective date.
How to Make a Complaint
If you have any questions, concerns or complaints regarding this Privacy Policy or the way we handle your personal information, please contact our Privacy Officer using the details below. We will investigate your complaint and respond within a reasonable timeframe.
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
Privacy Officer
United Co. Pty Ltd
425 Smith Street, Fitzroy VIC 3065
Email: [email protected]
Office of the Australian Information Commissioner:
Office of the Australian Information Commissioner (OAIC)
This Privacy Policy reflects United Co.’s commitment to protecting your personal information while promoting transparency and accountability. By continuing to engage with us, you acknowledge and agree to the terms set out in this policy.
